Shipping and returns information
If you have shipping alternatives, would like multiple invoices, or have any other queries, please do not hesitate to contact us.
Taxes & customs fees
Since 1 January 2021, EU buyers may be required to pay import VAT, and sometimes a customs processing fee. These amounts vary by country and carrier. Antiquities usually incur a lower percentage VAT rate. New processes can also increase delivery times.
Be aware before you order!
For further information:
Alternatively google - avalara vatlive - for EU VAT rates in your language.
REST OF THE WORLD:
Import taxes and customs clearance fees vary, and these costs will have to be covered by the buyer.
Shipping costs will automatically be added to the cart, and reflect a combination of value, weight, destination country and carrier used. The Shipping Group for each item is shown in the description.
Antiquities are precious, and we send all items with insurance and tracking where possible, which is also reflected in the shipping cost.
Sending fragile items in the post is naturally a cause for concern, and we arrange the packing and dispatch of all items with extreme care.
All items for sale are listed with their Shipping Group in the description.
Below is a table of Shipping Group costs.
When more than one item is ordered, the highest rate will apply overall.
* Usually sent by Royal Mail. Contact us if you prefer to pay extra for a courier service.
An item found to be unsatisfactory may be returned to TimesAncient for a full refund within 14 days of receipt, provided it is returned in the same condition as sent.
The Buyer will bear responsibility for return shipping costs, safe packing and insurance.
Uninsured items are sent at the Buyer's risk only. TimesAncient cannot be held responsible for items lost in the post. It is the responsibility of the Buyer to choose an appropriate level of insurance at the point of placing an order. TimesAncient will however provide reasonable assistance with pursuing any claim with the relevant postal service.
TimesAncient guarantees all items to be authentic and to comply with the description provided in relation to broad age and culture. Upon satisfactory evidence from a recognised authority, an item found not to comply with this guarantee of authenticity can be returned to TimesAncient by the Buyer for a full refund including return shipping costs.